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How does made-to-order work?
Production + delivery takes 3–6 weeks. This ensures no overstock, no waste — every piece is made for you.
Can I cancel or change my order?
You can cancel or modify your order within 3 days of purchase. After that, production begins and changes can’t be made.
When will I get tracking information?
Once production finishes and your order ships, you’ll get a tracking email from orders@urbanessentials.com.
What if my order arrives damaged or incorrect?
Email support@urbanessentials.com within 7 days of delivery. Attach photos, and we’ll resolve it fast — repair, replace, or refund.
What’s your return policy?
Because each item is made-to-order, we don’t accept standard returns. If your order arrives defective or incorrect, we’ll make it right.